COVID-19 SHIPPING UPDATE
We are working as usual despite COVID-19 and your purchase is 100% guaranteed. Order processing time remains the same, but delivery can be delayed a few days.
We offer Free Insured & Tracked Shipping worldwide, so everyone can enjoy our beautiful products! Unfortunately, we cannot speed up the international shipping or the transit time/customs clearance process, so sometimes shipping times may extend a bit, this is out of our hands.
All orders ship within 1-3 business days of purchase.
- USA & Canada: 7 - 21 days
- Australia and New Zealand: 7 - 21 days
- Europe: 7 - 21 days
- Rest of the world: 7 - 21 days
If you just received a shipment notification please allow 1 to 6 working days for the tracking information to update.
We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation.
MARKED AS DELIVERED:
If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/Canada Post etc.) to the correct address provided upon ordering but has not successfully arrived you must contact the local post office and bring for us formal affidavit of a lost, stolen package or undelivered package. After that, we will endeavour to resend a replacement order to you.
This is left to the discretion thecloudslides.com, however in this specific scenario we cannot issue a refund.
Please contact us ASAP so we can help at firstname.lastname@example.org. Each case is different so be sure to include all relevant information when contacting us.
IMPORT TAXES / REFUSAL OF PACKAGE:
We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives at your country and...
- The customer refuses to accept the package
- No attempt is made in the country of destination to deliver the package.
We deserve the right to abandon the package(s) and will not be responsible for any refund.